How do I wash & care for my wrap?
We recommend washing your Momme Newborn Kangaroo Wrap on a cold/delicate cycle with similar colors and hang dry for best results or tumble dry low.
How do I wash & care for my undies?
We recommend washing your Momme Postpartum Highrise Undies on a cold/delicate cycle with similar colors and hang dry for best results or tumble dry low.
Will my undies shrink in the wash?
No, your Momme Postpartum Highrise Undies should not shrink any significant size. Our underwear is made durable and designed to withstand multiple delicate washes.
Shipping & Returns
Where do you ship?
Momme currently ships to Canada & United States. Please leave us a note at firstname.lastname@example.org if you would like us to ship to your area.
What is your return policy?
Momme Postpartum Highrise Undies are final sale, no returns or exchanges - thank you for understanding. We are happy to accept returns and exchanges on the Newborn Kangaroo Wrap, as long as the product is unused & unwashed, within 30 days of the purchase date. Items will be inspected upon return to us.
Please email email@example.com with the subject titled “Return” or “Exchange” and include your name & order number in the email to get this process started. Original shipping costs are non-refundable. Momme will cover the cost of return shipping on your first return from a Canadian address. Any purchase made on a discounted product will be a final sale. As a small business, we hope you understand.
Do you offer free shipping?
Momme offers free domestic shipping within Canada on orders over $150.
Will I be required to pay customs fees?
Yes, if you live outside of Canada, you will be responsible for all customs fees on your shipment upon arrival.
How do I make sure my wrap is secure?
Please review & closely follow all safety guidelines on how to properly use your baby wrap.
Is there a weight or age limit for my baby in the baby wrap?
Yes, our Momme Newborn Kangaroo Wrap is designed for the newborn phase and safety tested on babies aged Newborn - 6 months or 8-25lb.
What size body does the wrap fit?
Our Momme Newborn Kangaroo Wrap is a one-size, universal fit. The measurements on the wrap are 200” long x 23” wide at its widest point.
How do I know which size to order for the underwear?
Please refer to our sizing chart on our Postpartum Highrise Undies Product Page for more sizing details.
Can I change something about my order?
Unfortunately, once orders are placed, we cannot make changes to the original order. However, we may be able to catch the order in time before fulfillment and assist you in other ways. Please email firstname.lastname@example.org to inquire.
Can I cancel my order?
If your order has not yet been fulfilled, we may still be able to cancel your order. Please email email@example.com and we will see what we can do for you. Please note, if the order has already been fulfilled, we will no longer be able to cancel your order.
Where can I buy Momme products?
Does Momme partner on media collaborations?
Thank you for your interest in partnering with Momme! Please visit this page to fill out your details about a potential partnership or email us directly at firstname.lastname@example.org.
Where are Momme products made?
Momme is designed and made in Vancouver, Canada.
What kind of materials does Momme use?
Momme uses solely TENCEL Lyocell Organic Cotton for both our Newborn Baby Wrap & Postpartum Highrise Undies. This fabric is made from eco-friendly & biodegradable fibre from sustainably managed forests, derived from renewable wood sources. Benefits include anti-bacterial & odor-reducing properties, and it is softer, lighter, more absorbent & breathable than your standard cotton.
- 68% TENCEL Lyocell
- 28% Organic Cotton
- 6% Spandex
Babywearing has many benefits for both mom & baby during the postpartum period. Please view our Newborn Kangaroo Baby Wrap product page for more detailed information and list of benefits.
Why should I use natural material for my underwear?
TENCELL Lyocell Organic Cotton has many benefits that are integral for mom’s health during the postpartum period. Please view our Pregancy & Postpartum Highrise Undies product page for more detailed information and a list of benefits.
How do I use the Momme Baby Wrap?
Great question! Learn more about how to wear our Momme Newborn Kangaroo Baby Wrap here.
See Wrap Tutorial
Still have questions? We're happy to help! Please email us at email@example.com and we will get back to you.